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Top BPO Companies in the Philippines 2024

9:10 AM GMT+0800 · November 29, 2024

The Philippines has long been recognized as one of the global hubs for Business Process Outsourcing (BPO), with its thriving industry playing a pivotal role in the global economy. Offering a highly skilled and English-proficient workforce at an affordable cost compared to its neighboring countries, the Philippines has become a preferred destination for outsourcing services.

With over 1.3 million Filipinos employed in more than 1,000 BPO companies across the nation, it’s no surprise that the Philippines ranks as the second-largest outsourcing destination worldwide, just behind India.

In this blog, we will explore the top BPO companies that have shaped the industry, drawing attention from both business leaders and employees alike. From customer service to IT support, these companies stand out for their innovative solutions, employee satisfaction, and commitment to excellence.

List of Top BPO Companies in the Philippines

The Philippines, known for its skilled workforce, strong English proficiency, and cost-effectiveness, continues to attract multinational companies, thus fueling the growth of the BPO sector.

Listed below are business process outsourcing companies (BPO)  that provide services such as customer service, IT, and back-office support for companies worldwide. 

What are you waiting for? Here are some of the top BPO companies operating in the Philippines:

1. Accenture Philippines

Accenture Philippines is a leading global technology services and consulting company with a strong presence in the country, having operated there for over 35 years. It is known for providing a wide range of services, focusing on delivering 360° value that integrates responsible business practices with technology-driven growth.

The company’s offerings span multiple sectors, including cloud computing, cybersecurity, AI, and digital transformation, making them a trusted partner for businesses looking to innovate and scale.

Accenture’s services are built around industries such as financial services, health, energy, and retail. Their key solutions include advanced technology integration, metaverse and Industry X initiatives, and AI-driven business transformation. They also help organizations with enterprise and industry technologies, ensuring that they stay competitive in an ever-evolving digital landscape​.

The company has a well-established network of Advanced Technology Centers in the Philippines, where it develops and manages cutting-edge solutions. They are committed to creating inclusive and sustainable growth, supporting both local communities and clients across the globe​. Accenture’s focus on innovation, upskilling resources, and maintaining deep partnerships with tech providers further enhances its ability to deliver exceptional value across various industries​.

2. Teleperformance Philippines, Inc


Teleperformance Philippines is a prominent player in the country’s business process outsourcing (BPO) industry and is renowned for its innovative approach to customer service and employee satisfaction. Since its establishment in 1996, it has grown into a leader in the field, employing over 63,000 people across 23 business sites nationwide. Their offerings include customer experience management, back-office services, and a suite of digital solutions that integrate technology and human interaction, enhancing client experiences globally​.

One of the key reasons Teleperformance ranks among the top BPO companies in the Philippines is its commitment to creating an exceptional workplace culture. It has been consistently recognized as a “Great Place to Work” for several years, highlighting its focus on employee welfare, inclusivity, and career development​.

Teleperformance Philippines is also a pioneer in remote work solutions, offering innovations like the Cloud Campus platform, which enables employees to work from home securely while maintaining connectivity​.

The company’s emphasis on high-performance, people-centric values, and continuous improvement has earned it numerous industry accolades, such as “Best Workplaces” and “Top Employer of the Year” awards. Its diverse approach to business—coupled with robust corporate social responsibility initiatives and a strong focus on safety and health—further cements its standing as a leading BPO provider​

3. Foundever

Foundever is one of the largest customer experience (CX) management providers globally. Formed through the merger of Sitel Group and Sykes Enterprises in 2023, the company offers a wide range of services including customer care, sales and retention, technical support, back-office support, and collections. Foundever’s expertise spans multiple industries such as banking, healthcare, insurance, retail, telecoms, and more​.

What sets Foundever apart as a top CX provider is its ability to integrate advanced technologies like AI, omnichannel solutions, and intelligent automation into its offerings. The company emphasizes personalized, multilingual support, which is essential for serving a diverse customer base. They also focus heavily on security and risk management, ensuring trust in their services​.

With its expansive global presence and commitment to innovative customer solutions, Foundever continues to lead in the competitive field of outsourced customer service​

4. Sitel Philippines Corporation

Sitel Philippines Corporation, now part of Foundever, is a leading provider of customer experience (CX) solutions. With over two decades of operations in the Philippines, the company offers a wide range of services including inbound and outbound call handling, customer support, and technical assistance. It supports businesses across industries such as retail, banking, healthcare, telecommunications, and more. 

Sitel has earned a reputation for excellence in customer service by focusing on creating meaningful connections that drive brand engagement and long-term business growth. The company has built a strong presence in the Philippines, where it operates 11 sites and employs over 40,000 people. This success is attributed to Sitel’s commitment to its employees, offering training programs and fostering a supportive, collaborative culture that emphasizes growth, innovation, and trust.

The company’s recent rebranding to Foundever reflects its focus on continuous innovation and adapting to market needs while maintaining a strong human-centric approach to customer interactions. Foundever’s global reach, advanced technologies, and focus on delivering a superior employee experience position it as one of the top BPO companies in the Philippines and beyond.

5. Concentrix

Concentrix Philippines is part of the global Concentrix Corporation, a leading provider of customer experience (CX) solutions and technology. The company is trusted by over 2,000 clients, including many Fortune Global 500 brands, across industries like technology, healthcare, automotive, banking, retail, and communications.

It operates in over 70 countries and offers services that span customer engagement, analytics, digital transformation, and technology solutions. With a workforce of around 290,000 employees globally, Concentrix focuses on improving business outcomes by integrating strategy, talent, and technology.

Concentrix is also known for its strong workplace culture, being ranked highly on the Great Place To Work® lists, with a focus on employee satisfaction and inclusion. The company consistently earns accolades for its commitment to diversity, fairness, and providing a positive working environment. This emphasis on both customer and employee experience has contributed to its continued growth and prominence in the BPO industry. 

In the Philippines, Concentrix stands out as a top player due to its ability to deliver high-quality, cost-effective services while maintaining a strong reputation for employee welfare and satisfaction. This combination of customer service excellence and a healthy work environment has made Concentrix a standout in the competitive BPO sector in the region.

6. TaskUs Philippines

TaskUs is a rapidly growing digital outsourcing company with a strong presence in the Philippines. Known for its innovative approach, TaskUs specializes in providing services that range from customer experience management and AI moderation to cybersecurity and risk management. Their clientele includes high-profile industries such as technology, entertainment, retail, and e-commerce.

What sets TaskUs apart from other BPO companies is their commitment to fostering a culture that prioritizes employee well-being and development. The company has made significant efforts to create workspaces that promote health, sustainability, and work-life balance, which has contributed to its reputation as one of the top BPO employers in the Philippines. For instance, their Molino, Cavite site was designed with environmental sustainability in mind, featuring energy-efficient designs, eco-friendly materials, and spaces that encourage employee engagement and productivity.

Additionally, TaskUs has also received recognition for being a “Great Place to Work,”. This is largely due to their efforts in creating an inclusive and supportive workplace. They offer benefits beyond the norm, including daycare services for parents, wellness programs, and innovative workspaces designed to reduce stress and improve employee satisfaction. 

These factors combined—its employee-centric culture, innovative service offerings, and continued expansion—make TaskUs a standout in the competitive BPO industry in the Philippines.

7. Genpact Philippines

Genpact Philippines, established in 2006, is a leading provider of digital transformation services with operations in locations like Manila, Quezon City, and Bataan. As part of the global Genpact brand, the company uses its proprietary “Lean Digital” approach to integrate Lean principles, design thinking, analytics, and digital technologies to drive efficient and innovative business outcomes for clients.

Their services encompass customer care, finance and accounting, risk and compliance, supply chain management, and trust and safety, making them versatile in addressing industry needs across sectors like healthcare, consumer goods, and finance.

A top priority at Genpact Philippines is creating a positive work environment, as reflected by their recognition in various “best workplaces” awards in Asia. Employee engagement is enhanced through initiatives such as their “Cheers” rewards program, which allows team members to earn points redeemable for rewards, and robust support programs for working mothers. Genpact also emphasizes community impact, with employees actively participating in literacy programs and disaster response initiatives in the Philippines.

Genpact’s commitment to employee development, innovation, and social responsibility helps maintain its reputation as a top employer and a leader in digital transformation solutions.

8. TTEC (formerly known as TeleTech)

TTEC Philippines, formerly known as TeleTech, is a prominent global customer experience and technology services provider. TTEC operates through two main segments: TTEC Digital, which focuses on designing and implementing digital solutions like customer relationship management (CRM), analytics, and automation; and TTEC Engage, which provides customer support, technical assistance, and acquisition services across multiple channels.

With its extensive operations in the Philippines, including notable sites in Manila and Iloilo, TTEC emphasizes high employee engagement and career growth, contributing to its reputation as a top employer in the region.

TTEC stands out in the industry by prioritizing an inclusive work culture and providing extensive professional development resources, such as mentorship programs and diversity initiatives. The company’s success is bolstered by its well-regarded workplace environment, earning it recognition in various awards for employee satisfaction and career advancement.

9. Cloudstaff Philippines

Cloudstaff Philippines, based in Angeles City, Pampanga, is a well-regarded BPO company known for its tech-driven approach and dedication to workforce welfare and development. Founded in 2005, Cloudstaff has grown to serve various global clients, offering services such as data entry, accounting, IT support, customer service, and marketing.

They emphasize a high-quality work environment that supports both in-office and remote work, providing robust IT and mobile support for home-based employees. The company also highlights a strong cultural focus, with perks and programs designed to enhance employee satisfaction and retention.

Cloudstaff has earned recognition as one of the “Best Companies to Work For in Asia,” thanks to its initiatives for employee well-being, which include free mental wellness support, continuous training, community outreach, and family-friendly benefits. With a mission to elevate industry standards through innovation and people-centric policies, Cloudstaff is dedicated to making a positive impact on both the business process outsourcing industry and the local communities it operates within.

This commitment to quality and employee support has contributed to Cloudstaff’s reputation as one of the leading workplaces in the Philippines.

10. Alorica

Alorica Philippines, one of the country’s top business process outsourcing (BPO) providers, is a key player in customer experience management. Headquartered in Irvine, California, Alorica operates 19 locations across the Philippines, employing over 38,000 team members. The company specializes in a wide range of BPO services including customer care, technical support, financial solutions, and revenue generation. Known for its investment in people and technology, Alorica leverages tools like intelligent automation and analytics to deliver exceptional, “insanely great” service to clients worldwide.

A major reason for Alorica’s success in the Philippines is its strategic emphasis on culture and employee development. Alorica focuses on hiring and nurturing talent through programs like gamified training, microlearning, and clear career growth paths. This approach has led to high employee satisfaction and low attrition rates, which are critical for consistent service quality. Additionally, Alorica’s “Making Lives Better” initiative enables employees to lead community-focused projects, fostering a supportive, inclusive culture within the company.

This unique blend of technology, talent development, and community engagement allows Alorica to stand out as a preferred choice for global companies seeking quality, scalable customer experience solutions in the Philippines.

11. Telus International

TELUS International Philippines Inc. is a subsidiary of TELUS International, a global customer experience and digital solutions provider headquartered in Canada. Since its inception in 2005, TELUS International has expanded significantly, with a large workforce in the Philippines that supports clients across a variety of industries, including tech, eCommerce, healthcare, finance, and hospitality.

In the Philippines, TELUS International is known for offering services that span the entire digital lifecycle. This includes customer support, IT and digital solutions, technical support, analytics, content moderation, and intelligent automation. Their approach focuses on digital transformation to enhance customer experience (CX) through advanced tech solutions, such as AI data annotation and automation, and omnichannel CX support (voice, chat, and social media). 

A distinguishing feature of TELUS International Philippines is its strong commitment to company culture and employee engagement, which has led to lower attrition rates and higher employee satisfaction than industry norms. Their initiatives include a unique “Culture Value Chain” program, which emphasizes employee development, diversity, and work-life balance. Their TELUS International University program offers employees educational support, while initiatives like Pulsecheck surveys help continuously improve workplace morale and inclusivity. 

Additionally, TELUS International prioritizes giving back through community support initiatives and volunteering efforts across the Philippines, contributing to its reputation as one of the top employers and BPOs in the country.

Special Mention: Virtual Bears

Virtual Bears is a software development company based in Taal Batangas, Philippines, known for specializing in web and mobile app development, UI/UX design, and agile project management. They bring a user-centric approach, which emphasizes the end user’s needs through continuous testing and feedback to ensure functional and engaging applications. With extensive experience in building scalable solutions, Virtual Bears serves a range of industries, including e-commerce, enterprise platforms, and B2C sectors, and offers customized frameworks for scalability and optimal performance.

Virtual Bears is also praised for their agile development process, which enables them to deliver projects on time while allowing flexibility in adjusting the project’s scope as needed. They combine their expertise with an entrepreneurial perspective, working closely with startups and businesses to ensure their solutions are not just technologically advanced but also aligned with the client’s business goals. 

Their collaborative, transparent approach is valued by clients who receive consistent updates throughout the development process. Virtual Bears aims to create innovative digital solutions that help accelerate growth and streamline business workflows.

Wrapping up

Just to recap, in this post, we’ve highlighted some of the top BPO companies that have established themselves as leaders in the Philippine outsourcing market. 

These companies, including the likes of Accenture, Teleperformance, Concentrix, and Virtual Bears, offer a wide array of services, from customer care to software development. Each of these companies has carved out a niche, providing tailored solutions that meet the unique needs of industries such as finance, healthcare, technology, and e-commerce. 

As the BPO sector continues to thrive, we can expect to see further innovation, especially as companies adapt to emerging trends like automation, artificial intelligence, and remote work.

The Philippines remains a top choice for outsourcing, not just because of its robust infrastructure but also due to its dynamic and adaptable workforce. 

What do you think about the BPO landscape in the Philippines? Are there other companies you believe deserve a place in this list? We’d love to hear your thoughts and experiences. Share your feedback with us!

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